FINAL SALES ITEMS
Which items are considered Final Sale?
Items designated as Final Sale include select promotional styles, clearance items, and limited-edition or limited-run releases. These items are clearly marked as Final Sale at the time of purchase.
PRE-ORDERS
How can I place an online pre-order?
From time to time, we offer the opportunity to pre-order select products ahead of their official launch or availability.
Pre-order items may be purchased directly through our website and will be delivered by the estimated ship date indicated on the product page. Please note that if your order includes both pre-order and in-stock items, these items may be shipped separately.
Payment for pre-order items is processed in advance, once your order is confirmed, even though the item may not yet be ready for shipment. You will receive a confirmation email for each pre-order item purchased.
Estimated delivery dates are provided for reference only and may be subject to change due to production or logistics timelines.
What does it mean when an item is available for pre-order?
When an item is available for pre-order, it means the product is not yet in stock and is currently in production. Placing a pre-order allows you to reserve the item in advance before it becomes available for shipment.
Are pre-order shipping dates guaranteed?
No. Estimated shipping dates for pre-order items are provided for reference only and are not guaranteed.
Production schedules, quality control, and logistics factors may affect timelines. If there are any material changes to the expected shipping date, we will notify you with an update.
Can pre-order items be returned or cancelled?
Once production has commenced, pre-order items are typically final sale and cannot be cancelled or returned.
This policy reflects the limited-production nature of pre-order items. However, nothing in this policy limits your rights under applicable Canadian consumer protection laws.
If a pre-order cannot be fulfilled or experiences a significant delay, we will contact you to discuss the appropriate next steps in accordance with our Pre-Order Policy.
PAYMENTS AND PRICING
How are taxes calculated on my order?
Applicable taxes are calculated at checkout in accordance with provincial requirements.
Can my order be cancelled for security or fraud concerns?
We reserve the right to cancel orders suspected of fraud or unauthorized activity.
SHIPPING
How long does shipping take?
Our standard shipping service typically delivers within the following estimated timeframes after shipment:
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East Coast: 2–4 business days
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West Coast: 5–7 business days
Deliveries to remote or rural areas may require an additional 1–2 business days.
Please note that delivery timelines are estimates only and may vary during peak periods, high-volume sales, or due to weather and carrier conditions.
For full details, please visit our Shipping Policy page.
Why hasn’t my order been shipped?
Most orders are shipped within 3 business days of purchase.
If your order experiences a delay or an item becomes unavailable, we will contact you within 5 business days of your order date with an update or, where applicable, a refund confirmation.
If your order has not shipped within 8 business days, please reach out to our Customer Experience Team at [email protected], and we will be happy to review and follow up on your order.
What are the shipping options?
We aim to deliver your order as quickly and efficiently as possible.
Our standard shipping service typically delivers within the following estimated timeframes after shipment:
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2–4 business days for most regions in Canada
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5–7 business days for Western provinces
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An additional 1–2 business days for remote or rural areas
All available shipping methods and applicable rates are displayed at checkout, based on your delivery address.
How much do you charge for shipping?
How much do you charge for shipping?
We offer complimentary shipping on all orders over $500.
For orders under $500, a flat shipping fee of $9.95, plus applicable taxes, will apply.
All authorized return shipments are provided free of charge.
I’ve received a damaged item — what should I do?
We’re truly sorry if your order didn’t arrive in perfect condition. Our goal is to provide a flawless experience with every purchase.
To help us resolve this as quickly as possible, please:
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Take clear photos of the damaged or defective area
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Include your order number in your message
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Contact our Customer Experience Team at [email protected] or via the website messenger
Once your request has been reviewed, our team will guide you through the next steps and, where applicable, arrange a replacement or provide a return shipping label through our Returns Center.
Important Note for Final Sale Items
If your item was marked Final Sale, please keep all original tags attached and submit photos to our Customer Experience Team for evaluation. While Final Sale items are typically non-returnable, we will carefully review each case to ensure a fair and appropriate resolution.
I haven’t received my shipment — can you help?
Of course. If your order has not arrived within the estimated delivery timeframe, our Customer Experience Team will be happy to assist.
Before contacting us, we recommend the following:
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Check your tracking number (included in your shipping confirmation email) for the most recent delivery updates
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Review your shipping address to ensure it was entered correctly at checkout
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Check with neighbours, building management, or a concierge in case the package was accepted on your behalf
If you’ve completed the steps above and still haven’t received your shipment, please contact us at [email protected] with your order number and a brief description of the issue.
Our team will investigate promptly and follow up with next steps.
Will I need to sign for my delivery?
Yes — depending on the value of your order.
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For orders of $300 or more, a signature will be required upon delivery.
This is called Direct Signature, which means anyone at your shipping address can sign for the package. -
For orders under $300, no signature is required. The package will be left at the delivery address you provided.
Please note that once a package is marked as delivered by FedEx, MANTIC TRUTHS is not responsible for any lost or stolen parcels left unattended.
What happens if I’m not home when my order arrives?
For orders $300 and over (Direct Signature): If no one is available to sign, the carrier will attempt redelivery or may leave a notice with further instructions.
For orders under $300: The carrier will leave your package at the delivery address.
What if my package shows as delivered but I haven’t received it?
If a package is marked as delivered by the carrier, Mantic Truths is not responsible for loss or theft that may occur after delivery.
If your tracking information indicates that your order has been delivered but you have not received it, we recommend taking the following steps:
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Check with neighbours, building management, or a concierge, as the package may have been accepted on your behalf
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Review any delivery photos or delivery notices provided by the carrier
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Contact the carrier directly to initiate a delivery inquiry
While Mantic Truths is not liable for stolen packages, our Customer Experience Team will make reasonable efforts to assist with carrier investigations where possible. Any resolution will be handled in accordance with our Shipping Policy and applicable Canadian consumer protection laws.
Who is responsible for the package once it’s delivered?
Once your order is marked as delivered by the carrier, responsibility for the package transfers to you, the recipient.
To help ensure a smooth delivery, we recommend:
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Ensuring your delivery location is secure and accessible at the time of delivery
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Monitoring tracking updates closely to anticipate the delivery window
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If you live in an apartment or multi-unit building, notifying your concierge, reception, or building managementto expect your delivery
Taking these steps can help reduce the risk of missed or misplaced deliveries.
Where do you ship?
We currently ship to Canadian addresses only.
Please note:
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We do not ship to P.O. Boxes
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We do not ship to Yukon, Nunavut, or the Northwest Territories
All available shipping options are displayed at checkout based on your delivery address.
What are your shipping time estimates?
Shipping methods and estimated delivery timelines are displayed at checkout based on your delivery address.
Please note that delivery timelines are estimates only and may vary due to factors such as location, weather conditions, carrier availability, and peak shipping periods. Remote, rural, and Northern destinations may require additional transit time.
Can I change my ship-to address while my order is in transit?
Address changes cannot be made once an order is placed after checkout.
RETURNS
What is your return window for online purchases?
Eligible online purchases may be returned within 14 days of delivery, provided items are unused, unworn, and in original condition…
Which items are not eligible for return?
Non-returnable items: Final sale items and gift cards.
Do I need authorization before returning an item?
Returns must be authorized prior to being sent back.
Can sale items be returned?
Can sale items be returned?
Yes — sale items may be returned for a refund, provided they meet our standard return conditions and are not otherwise marked.
Important Note
tems clearly labeled “Final Sale” are not eligible for return, refund, or exchange, whether purchased online or in-store.
When submitting a return through our Returns Center, please ensure that all original tags remain attached and that the item is in its original, unworn condition.
Do I have to pay for return shipping on a purchase?
No — Mantic Truths offers complimentary returns for online orders.
Once your return request is approved through our Returns Center, you will receive a prepaid return shipping label at no cost.
When will I receive my refund?
Once your return has been received and approved by our team, your refund will be processed within 7 business days. You will receive a confirmation email as soon as the refund has been issued.
Please Note
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Refunds are issued to the original payment method used at checkout
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Depending on your bank or credit card provider, it may take an additional 3–5 business days for the funds to appear on your statement
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Orders paid using a gift card or store credit will be refunded in the same form of payment
If you have not received your refund within this timeframe, please contact our Customer Experience Team at [email protected], including your order number and return tracking details, and we will be happy to assist.
Can I return sale items?
Yes — sale items may be returned for a refund, provided they meet our standard return conditions and are not otherwise marked.
Important Note
Items clearly labeled “Final Sale” are not eligible for return, refund, or exchange.
When submitting a return request through our Returns Center, please ensure that all original tags remain attached and that the item is in its original, unworn condition.
GIFT CARDS
Where can I find gift card terms and conditions?
You can find our Gift Card Terms and Conditions on this page: Gift Card Terms and Conditions
PROMOTIONS & EXCLUSIVE OFFERS
Can I use more than one promo code?Updated 3 months ago
No — only one promo code can be applied per order.
Promo codes cannot be combined with other offers, discounts, or promotions.
If multiple promotions are available, we recommend selecting the one that gives you the best overall value before completing your purchase.
How can I receive special offers and promotions?
Join the Mantic Truths Club Privé email list to stay informed and enjoy exclusive benefits.
By subscribing, you’ll be among the first to receive updates on:
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Exclusive promotions and private sales
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New product launches and seasonal drops
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Special events and limited-edition collections
To subscribe, simply enter your email address in the newsletter sign-up section at the bottom of our website.
You may unsubscribe at any time by clicking “Unsubscribe” at the bottom of any Mantic Truths email.
Privacy assurance: Your information is kept confidential and used solely in accordance with our Privacy Policy. We do not sell or share your personal information with third parties.
MANTIC TRUTHS CLUB PRIVE
I didn’t receive 15% off on my order using the Club Privé subscription code — why?
We’re sorry for any confusion. The Club Privé welcome offer is valid on regular-priced items only.
If the code was applied to an item that is already on sale or discounted, the system will automatically prevent the code from working.
Please Note
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The welcome code cannot be combined with any other promotion or discount
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The offer is not applicable to Final Sale items or limited-time promotional events
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Ensure the code is entered exactly as shown, with no spaces, in the promo code field at checkout
If you believe your order qualifies and the code still did not apply correctly, please contact our Customer Experience Team at [email protected], including your order number and a screenshot of your cart, and we will be happy to review it for you.
ACCOUNT REGISTRATION
What are the benefits of creating a Mantic Truths account?
Creating a Mantic Truths account gives you access to exclusive features designed to make your shopping experience seamless and personalized.
With an account, you can:
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Save multiple billing and shipping addresses for faster checkout
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Securely store payment details to streamline future purchases
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View and manage your order history, track shipments, and request returns with ease
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Create and share personalized wish lists featuring your favorite pieces
An account allows you to shop with greater speed, clarity, and convenience—every time.
Where can I recover my personal account password?
In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.
PRODUCT CARE AND RESPONSIBILITY
Our garments use premium materials such as leather, suede, and shearling.
Natural variations in texture, grain, and colour are inherent characteristics of these materials and are not considered defects.
Damage caused by improper care, moisture exposure, heat, or normal wear is not covered.
How do I take care of my Mantic Truths lambskin jacket?
Crafted with intention. Worn with reverence.
Mantic Truths lambskin goods are designed for timeless wear — with the right care, they’ll age gracefully alongside you.
Caring for Mantic Truths Lambskin Products
🔒 Protection
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Never expose lambskin to water. Avoid wearing in rain or damp conditions.
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Apply a silicone-free leather protector formulated specifically for delicate leathers. Avoid standard waterproofing sprays — they may damage or discolor the surface.
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Conditioning and protection should be done before first wear and repeated seasonally.
🧼 Cleaning
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For everyday cleaning, use a soft, dry cloth to gently wipe away dust and surface marks.
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For minor grime or buildup, apply a small amount of high-quality, nourishing leather conditioner to a clean cotton cloth. Massage gently into the leather using circular motions.
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Never use water directly on lambskin. Do not machine wash, soak, or scrub.
🚫 Avoid DIY Remedies
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Household products, alcohol-based cleaners, or untested leather conditioners can permanently damage lambskin.
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For stains, scratches, or discoloration, professional restoration is strongly recommended to maintain integrity and color depth.
🧴 Conditioning
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Apply a nutrient-rich leather conditioner every 4–6 months to preserve softness and elasticity.
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Conditioning not only nourishes the leather but also minimizes the risk of drying, cracking, and tears over time.
📦 Storage
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Store your lambskin item in a breathable dust bag or cotton garment cover — never plastic.
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Keep in a cool, dry environment away from direct sunlight or humidity.
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Bucket hats should be lightly stuffed with tissue or shaped supports; jackets should be hung on wide, padded hangers to maintain form.
🛑 When to Seek Professional Help
If your item suffers from:
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Deep stains
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Visible scratches
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Color fading or water damage
Contact a leather care specialist. Restoration may involve cleaning, conditioning, and color rebalancing using professional techniques and dyes.
How do I take care of my 100% GOTS-Certified Organic Cotton garment?
MANTIC TRUTHS GARMENT CARE INSTRUCTIONS
100% GOTS-Certified Organic Cotton
To preserve the quality, color, and fit of your premium Mantic Truths garment, please follow these care guidelines:
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Wash Cold: Machine wash inside-out in cold water (30°C / 86°F) with similar colors to minimize shrinkage and preserve embroidery or prints.
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Use Mild Detergent: Choose eco-friendly or gentle detergents that are free from bleach, optical brighteners, or harsh chemicals.
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Avoid Fabric Softeners: These can coat the organic fibers and reduce breathability.
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Gentle Cycle Only: Avoid heavy-duty spin cycles to protect the garment’s structure.
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Do Not Bleach: Bleach may damage organic cotton fibers and any color treatments.
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Air Dry Flat: Lay flat or hang to dry in shade to maintain shape and prevent fading. Avoid direct sunlight when drying.
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Do Not Tumble Dry: High heat can shrink or damage natural fibers.
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Iron Low If Needed: Iron inside out on low heat. Avoid ironing over embroidery or printed areas.
How do I take care of my Flavaflow tracksuit?
Treat your Mantic Truths Flava Flow tracksuit gently: no hot water, no bleach, no rough cycles. Cool, mild wash, inside-out, gentle drying — and it’ll stay fresh, vibrant, and comfortable for seasons to come.
🧼 Flava Flow Tracksuit Care
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Machine‑wash cold or cool water (≤ 30–40 °C) on a gentle/delicate cycle — avoid hot washes, which can shrink or damage fibers.
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Turn inside-out to protect outer texture, color, and any prints,
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Skip the bleach and avoid harsh detergents — these can weaken the fabric and dull colors
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Pretreat stains with mild detergent or a vinegar water soak (¼ cup white vinegar in cool-to-warm water for 30 min) to help remove build-up and odors .
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Drying: best is air drying out of direct sun. If using a dryer, tumble on low or medium heat only to prevent melting or warping .
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Ironing is generally unnecessary. If needed, use low heat and a protective cloth; polyester melts under high heat .
🧴 Hand-Washing Alternative
If you want to go even more gently: hand-wash in cool water with mild detergent, rinse well, and air-dry in a shaded area. No need to wring — just gently press out excess moisture.
⚠️ Extra Tips
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Use mesh laundry bags if the suit has zip details or delicate trim to prevent snagging .
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Wash it alone or with like fabrics (i.e., no heavy denim or towels) — polyester can snag or pill if mixed with rough materials.
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Let it air out between wears to reduce odours and limit washing frequency, which extends its life .
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Check the garment’s care label, as fiber blends or special treatments may require slight adjustments
How do I take care of my premium Mantic Truths t-shirt?
CARE INSTRUCTIONS
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Material: 100% premium cotton with delicate silicone and TPU embellishments
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Washing: Hand wash cold or machine wash inside out on gentle cycle; use mild detergent
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Drying: Lay flat to dry naturally; avoid tumble drying to preserve print and embellishments
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Ironing: Iron inside out on low heat; avoid direct contact with printed, silicone, or gold accents
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Bleach & Chemicals: Do not bleach or use harsh chemicals
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Storage: Store folded or on a wide hanger in a cool, dry place away from direct sunlight
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Special Note: Handle prints and embellishments with care to maintain their texture, depth, and metallic finish
How do I take care of my luxury Mantic Truths shearling hat?
CARE INSTRUCTIONS
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100% genuine sheepskin shearling; handle with care
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Avoid exposure to rain, snow, and direct heat or sunlight
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Spot clean gently with a soft, damp cloth; do not soak
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Do not machine wash, tumble dry, bleach, or iron
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Store in a cool, dry place on a wide shelf or hat stand to maintain shape
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Condition occasionally with a neutral leather/shearling cream to preserve suppleness
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Professional shearling/leather cleaning recommended for thorough maintenance
How do I take care of my luxury lambskin leather bucket hat?
Lambskin Bucket Hat Care
1. Storage:
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Store in a cool, dry place away from direct sunlight to prevent fading.
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Keep its shape by stuffing with tissue paper or using a hat stand.
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Avoid hanging or folding to prevent creasing.
2. Cleaning:
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Wipe gently with a soft, dry or slightly damp cloth for dust.
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For minor stains, use a specialized leather cleaner with a soft cloth — test on a hidden spot first.
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Do not soak, machine wash, or submerge in water.
3. Conditioning:
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Use a light leather conditioner (formulated for lambskin) once or twice a year to prevent drying or cracking.
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Apply sparingly — lambskin is delicate and can become greasy with over-conditioning.
4. Rain or Moisture:
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If it gets wet, blot gently with a dry cloth and let air dry away from heat sources.
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Apply a water-repellent leather spray (optional) for added protection — choose a product safe for soft leathers.
How do I take care of my Langston luxury lambskin leather cap?
Lambskin Baseball Cap Care
1. Storage:
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Store in a cool, dry place away from direct sunlight to prevent fading.
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Keep its shape by stuffing with tissue paper or using a hat stand.
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Avoid hanging or folding to prevent creasing.
2. Cleaning:
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Wipe gently with a soft, dry or slightly damp cloth for dust.
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For minor stains, use a specialized leather cleaner with a soft cloth — test on a hidden spot first.
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Do not soak, machine wash, or submerge in water.
3. Conditioning:
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Use a light leather conditioner (formulated for lambskin) once or twice a year to prevent drying or cracking.
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Apply sparingly — lambskin is delicate and can become greasy with over-conditioning.
4. Rain or Moisture:
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If it gets wet, blot gently with a dry cloth and let air dry away from heat sources.
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Apply a water-repellent leather spray (optional) for added protection — choose a product safe for soft leathers.
TERMS AND CONDITIONS
What topics are addressed in the Terms & Conditions?
They cover eligibility to purchase, intellectual property, pricing errors, order acceptance, limitation of liability, governing law (Canada), and dispute resolution.
Please refer to our Terms and Conditions.
Do I agree to the Terms & Conditions when I place an order?
By placing an order, you agree to our Terms and Conditions.
PRIVACY AND PERSONAL INFORMATION
How is my personal information protected and used?
All information is handled in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Does Mantic Truths sell or share my personal data?
We do not sell personal data. Full details are available in our Privacy Policy.
Why does Mantic Truths use cookies?
Cookies are used to enhance site functionality, analytics, and overall user experience.
Can I manage or disable cookies?
You may manage or disable cookies through your browser settings.
"HOW ARE YOU WEARING IT?" PHOTO SUBMISSIONS
Do I need to own the rights to the content I submit?
You confirm that you own or have permission to use the content submitted.
CANADIAN CONSUMER RIGHTS
Does Mantic Truths comply with Canadian consumer protection laws?
Where statutory rights apply, we comply fully.
CONTACTING MANTIC TRUTHS
How do I enquire about press opportunities with Mantic Truths?
For all press and collaboration inquiries, please email [email protected].