Orders may be placed through mantictruths.com by selecting products, adding them to your cart, and completing checkout.

Please carefully review the following before submitting your order:

• Product details, sizing, and colour
• Shipping address
• Billing information
• Order summary and total amount

Once an order is submitted, it enters processing immediately and cannot typically be modified or cancelled.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

• Confirmation emails typically arrive within 1 hour
• In some cases, delivery may take up to 24 hours due to payment, fraud, or identity verification checks
• Please check your spam or junk folder if you do not see the email

An order confirmation does not constitute shipment confirmation.

• Full payment is processed at checkout for all orders, including pre-order items
• Your payment method will be charged once the order is confirmed, even if the item has not yet shipped

• All prices are displayed in Canadian Dollars (CAD) unless otherwise stated
• Prices exclude applicable taxes and shipping fees, which are calculated at checkout
• We reserve the right to change prices at any time without notice

Applicable sales taxes are calculated at checkout based on your shipping address and in accordance with provincial and federal regulations. Tax rates may vary depending on your location within Canada.

• Only one promo code may be applied per order
• Promo codes cannot be combined with other offers, discounts, or promotions
• Promo codes must be applied before checkout and cannot be added after an order is placed
• Certain items, collections, pre-orders, or Final Sale items may be excluded from promotions

Promotional eligibility will be clearly stated where applicable.

To protect our customers and prevent unauthorized transactions, orders may be subject to automated security, fraud, or identity verification checks.

• Some orders may be delayed
• Some orders may be cancelled automatically
• Our Customer Experience Team does not have the ability to override or access detailed results of these checks

Mantic Truths reserves the right to cancel an order in circumstances including, but not limited to:

• Payment authorization issues
• Suspected fraud or unauthorized activity
• Pricing or product description errors
• Inventory unavailability

If your order is cancelled, you will be notified and any processed payment will be refunded to the original payment method.

• Once an order has been placed, it cannot be modified
• This includes changes to products, size or colour, shipping address, billing information, or payment method

If an order was placed in error, it must be delivered and then returned in accordance with our Returns & Refunds Policy, if eligible.

Some items may be offered on a pre-order basis. By placing a pre-order, you acknowledge that:

• The item is not yet in stock
• Estimated ship dates are provided for reference only and are not guaranteed
• Payment is processed at checkout
• Pre-order items are typically final sale once production has commenced, subject to applicable Canadian consumer protection laws

Please refer to our Pre-Order Policy for full details.

• If your order includes multiple items, including pre-order and in-stock products, items may be shipped in separate shipments at no additional cost
• Shipping timelines begin once each item has been dispatched

You may place an order as a guest or by creating a Mantic Truths account.

Creating an account allows you to:

• Save billing and shipping addresses
• View order history and order status
• Track shipments
• Request returns more easily

Nothing in this Orders & Checkout Policy limits or excludes your rights under applicable Ontario, Québec, or Canadian consumer protection laws. Where statutory rights apply, Mantic Truths complies fully.

Mantic Truths Customer Experience
Email: [email protected]
Website: mantictruths.com

Ordering should feel effortless. Clarity builds confidence. Trust defines luxury.
Presence Becomes Essence.

Last Updated: January 6, 2026

This Shipping Policy applies to online purchases made on www.mantictruths.com and shipped to Canadian addresses only. Estimated timelines are provided for reference and are not guarantees.

Mantic Truths ships within Canada only.

• Orders must include a valid Canadian residential or business address
• Some remote or restricted destinations may be unavailable due to carrier or security limitations

If delivery is not possible, we will contact you with available options.

• Orders are processed Monday to Friday, excluding Canadian statutory holidays
• In-stock items are typically processed within 1–3 business days after order confirmation
• Orders placed on weekends or holidays are processed the next business day

You will receive a shipping confirmation email once your order has been dispatched.

Available shipping methods, carriers, and estimated delivery timelines are displayed at checkout.

• Delivery estimates may vary based on destination, weather, peak periods, and carrier service conditions
• Delivery timelines are estimates only and are not guaranteed

Remote, rural, and Northern destinations may require extended delivery windows.

• British Columbia: remote coastal, island, and rural routes may require additional time
• Alberta & Saskatchewan: rural routes may be affected by winter or peak-period carrier delays
• Manitoba: northern routes may require extended transit windows
• Ontario: Northern Ontario and remote postal codes may take longer than southern urban centres
• Québec: remote regions may require alternate carrier networks and longer timelines
• Atlantic Canada: coastal communities and Newfoundland & Labrador outports may experience longer delivery windows
• Territories: Yukon, Northwest Territories, and Nunavut may require significantly longer timelines due to limited service frequency and seasonal constraints

If you are shipping to a remote or Northern location and have questions before ordering, contact [email protected].

• Complimentary shipping may be offered on eligible orders
• Any applicable shipping fees, if charged, are displayed at checkout
• Unless required by law, shipping fees are non-refundable

Once your order ships, tracking information will be provided by email. Carrier tracking may take up to 24 hours to update after dispatch.

• Some orders may require a signature upon delivery for security reasons
• If a delivery attempt is missed, the carrier may attempt redelivery, leave a notice, or hold the parcel for pickup in accordance with its policies
• Mantic Truths is not responsible for delays caused by missed delivery attempts or carrier holds

• Customers are responsible for providing accurate and complete shipping information at checkout
• Orders returned or delayed due to inaccurate address details may be subject to additional shipping fees
• Mantic Truths is not responsible for delivery delays or losses caused by address errors provided at checkout

• If your order contains a pre-order item, shipping will occur when the pre-order item is ready for dispatch
• If your order contains both in-stock and pre-order items, we may ship all items together or in separate parcels, depending on availability
• Tracking details will be provided for each shipment where split fulfillment occurs

• For authorized returns, customers are responsible for return shipping costs unless the return is due to our error or a verified defect
• We recommend using a trackable and insured shipping method
• Mantic Truths is not responsible for lost or damaged return shipments

If your parcel is marked delivered but has not been received, or if it arrives damaged, contact [email protected] with your order number and any relevant photos.

We will assist with carrier inquiries and available remedies in accordance with applicable law.

Mantic Truths is not liable for shipping delays caused by events beyond our reasonable control, including carrier disruptions, severe weather, natural disasters, labour disruptions, or government actions.

Nothing in this Shipping Policy limits or excludes rights you may have under applicable Canadian consumer protection legislation. Where such rights apply, Mantic Truths will comply fully with its legal obligations.

Mantic Truths Customer Support
Email: [email protected]
Website: www.mantictruths.com

Last Updated: January 11, 2026

At Mantic Truths Inc. (“Mantic Truths,” “we,” “us,” or “our”), we stand behind the craftsmanship and quality of our garments. This Returns & Refunds Policy explains the conditions under which online purchases made through mantictruths.com may be returned or refunded.

By placing an order on our website, you acknowledge that you have read and agree to the terms outlined below.

Eligible online purchases may be returned within 14 days of delivery, provided all of the following conditions are met:

• Items are unused, unworn, and unaltered
• Items are returned in their original condition
• All original tags remain attached
• Items show no signs of wear, including stains, odours, pet hair, makeup, deodorant marks, or damage

Returns that do not meet these conditions may be refused and returned to the sender.

The following items are final sale and are not eligible for return, refund, or exchange, except where required by law:

• Items clearly marked “Final Sale”
• Pre-order items unless otherwise stated
• Promotional or clearance items designated as non-returnable
• Accessories, headwear, or specialty items where indicated on the product page
• Gift cards

All returns must be authorized before being sent back.

• Contact [email protected] within the eligible return window
• Include your order number, the item(s) you wish to return, and the reason for return
• Unauthorized returns may not be accepted or processed

All returned items are subject to inspection upon receipt. Mantic Truths reserves the right to refuse a return if the item does not meet eligibility or condition requirements.

• Customers are responsible for return shipping costs unless the return is due to our error or a verified defect
• We recommend using a trackable and insured shipping method
• Mantic Truths is not responsible for lost or damaged return shipments
• Original outbound shipping fees are non-refundable unless the return is due to our error or a verified manufacturing defect

• Approved refunds are issued to the original payment method after the returned item has passed inspection
• Please allow 7–14 business days after approval for the refund to appear, depending on your financial institution
• If the original purchase was made using a gift card or store credit, the refund will be reissued in the same form

At this time, Mantic Truths does not offer direct exchanges. If eligible, please return your item for a refund and place a new order.

If you receive an item that is defective due to a manufacturing fault or incorrect, notify us within 7 days of delivery by contacting [email protected].

Please include:

• Your order number
• Clear photos of the issue

Upon verification, we will arrange a replacement, repair, refund, or alternative resolution in accordance with applicable law.

Nothing in this Returns & Refunds Policy limits or excludes your rights under applicable Ontario, Québec, or Canadian consumer protection laws. Where statutory rights apply, Mantic Truths complies fully.

Mantic Truths Customer Experience
Email: [email protected]
Website: mantictruths.com

Returns should be clear. Quality should be unquestioned. Luxury should be intentional.
Presence Becomes Essence.

Last Updated: January 11, 2026

At Mantic Truths Inc. (“Mantic Truths,” “we,” “us,” or “our”), select pieces are offered on a pre-order basis to allow clients to secure items from limited production runs prior to release.

By placing a pre-order through mantictruths.com, you acknowledge and agree to the terms outlined below.

• A pre-order allows you to reserve a piece that is not yet in stock and is currently in production or scheduled for production
• Each pre-order is an allocation within a controlled production run, ensuring limited availability, elevated craftsmanship, and intentional production
• Pre-order items are clearly identified on the product page

Estimated shipping or delivery timelines may be provided for reference.

• These timelines are not guaranteed
• Timing may be affected by production processes, quality control standards, material sourcing, logistics, and fulfillment factors

If there is a material change to your order timeline, we will make reasonable efforts to notify you.

• Payment for pre-order items is processed at the time of purchase
• By placing a pre-order, you authorize payment in advance of shipment and secure your piece within the production allocation
• Orders containing both pre-order and in-stock items may be fulfilled in separate shipments

Pre-order items ship once production is complete and the item is ready for dispatch.

• Shipping confirmation and tracking will be provided upon dispatch
• Standard delivery timelines apply once shipped
• Delivery estimates begin from the shipping date, not the order date

Pre-orders reflect reserved production allocation.

• Once production has commenced, orders cannot be cancelled or modified
• This includes changes to size, colour, shipping details, or payment method

• Pre-order items may be designated as final sale once production has commenced
• Where applicable, returns, refunds, or exchanges may not be available
• Exchanges remain subject to availability

Nothing in this policy limits your rights under applicable Canadian consumer protection laws.

Pre-order clients may receive a preferred rate reserved for early access.

• Any pricing consideration is tied to pre-order participation
• Standard promotions or discount codes may not apply
• All prices are listed in Canadian Dollars (CAD), unless otherwise stated

• Due to the limited and artisanal nature of production, minor variations may occur in colour, texture, or material finish
• These variations are inherent to premium materials and craftsmanship and are not considered defects

Nothing in this policy limits or excludes your rights under applicable Ontario, Québec, or Canadian consumer protection legislation. Mantic Truths complies fully with all statutory obligations.

Mantic Truths — Customer Experience
Email: [email protected]
Website: mantictruths.com

Pre-orders allow us to create with intention. Limited production preserves integrity. Transparency builds trust.
Presence Becomes Essence.

Last Updated: January 11, 2026

Mantic Truths Club Privé (“Club Privé” or “Club PRIVÉ”) is the exclusive, members-only program of Mantic Truths Inc. (“Mantic Truths,” “we,” “us,” or “our”), designed to provide privileged access to the brand’s evolving collections, releases, and client experiences.

By enrolling in Club Privé, you acknowledge that you have read and agree to the terms outlined below.

Club Privé is available to clients who register through mantictruths.com.

Membership may provide access to:

• Early access to new collections and product releases
• Advance notice of private sales and brand announcements
• Access to exclusive drops and limited releases
• Invitations to curated brand experiences

Membership is complimentary but remains subject to eligibility, availability, and program terms.

From time to time, Club Privé members may receive exclusive offers, including:

• Promotional incentives, such as 10% off qualifying purchases of $300 or more
• Early-access pricing opportunities
• Private release access

All offers are limited in scope and duration, subject to product eligibility, and governed by the specific terms communicated at the time of the offer.

Mantic Truths reserves the right to modify or withdraw offers at any time.

Club Privé members may be invited to access personalized services, including:

• Virtual styling sessions
• Collection previews
• One-on-one product guidance

These services are offered on a limited and availability-based basis and are not guaranteed.

New members may receive a welcome offer as part of their introduction to Club Privé.

• This offer is valid on regular-priced items only
• The offer is not applicable to discounted or promotional merchandise
• If a code is applied to an ineligible product, the system will automatically prevent the code from being applied at checkout

• The welcome offer cannot be combined with any other promotion, discount, or offer
• The offer is not valid on sale or discounted items
• The offer is not valid on Final Sale items
• The offer is not valid on limited-time promotional events or restricted collections

Eligibility is determined automatically at checkout.

To ensure proper application of the offer:

• Enter the code exactly as provided
• Do not include spaces before or after the code
• Apply the code during checkout in the designated promo code field

Codes cannot be applied after an order has been placed.

Our checkout system applies automated validation to ensure:

• Promotional codes are applied only to eligible products
• Discounts do not override existing pricing conditions
• Ineligible combinations are restricted at checkout

This ensures consistency, integrity, and alignment with offer terms.

If you believe your order qualifies for a Club Privé offer and the code did not apply correctly, please contact our Customer Experience Team with:

• Your order number
• A screenshot of your cart at checkout

Email: [email protected]

• Mantic Truths reserves the right to modify, suspend, or discontinue Club Privé at any time
• This includes the right to adjust membership benefits, offers, or eligibility criteria
• Mantic Truths may limit participation or access without prior notice

Nothing in this policy limits or excludes your rights under applicable Ontario, Québec, or Canadian consumer protection legislation. Where statutory rights apply, Mantic Truths complies fully with its legal obligations.

Mantic Truths — Customer Experience
Email: [email protected]
Website: mantictruths.com

Access is intentional. Privilege is reserved. Experience is elevated.
Presence Becomes Essence.