Items designated as Final Sale include select promotional styles, clearance items, and limited-edition or limited-run releases. These items are clearly marked as Final Sale at the time of purchase.

From time to time, we offer the opportunity to pre-order select products ahead of their official launch or availability.

Pre-order items may be purchased directly through our website and will be delivered by the estimated ship date indicated on the product page. Please note that if your order includes both pre-order and in-stock items, these items may be shipped separately.

Payment for pre-order items is processed in advance, once your order is confirmed, even though the item may not yet be ready for shipment. You will receive a confirmation email for each pre-order item purchased.

Estimated delivery dates are provided for reference only and may be subject to change due to production or logistics timelines.

When an item is available for pre-order, it means the product is not yet in stock and is currently in production. Placing a pre-order allows you to reserve the item in advance before it becomes available for shipment.

No. Estimated shipping dates for pre-order items are provided for reference only and are not guaranteed.

Production schedules, quality control, and logistics factors may affect timelines. If there are any material changes to the expected shipping date, we will notify you with an update.

Once production has commenced, pre-order items are typically final sale and cannot be cancelled or returned.

This policy reflects the limited-production nature of pre-order items. However, nothing in this policy limits your rights under applicable Canadian consumer protection laws.

If a pre-order cannot be fulfilled or experiences a significant delay, we will contact you to discuss the appropriate next steps in accordance with our Pre-Order Policy.

Applicable taxes are calculated at checkout in accordance with provincial requirements.

We reserve the right to cancel orders suspected of fraud or unauthorized activity.

Our standard shipping service typically delivers within the following estimated timeframes after shipment:

  • East Coast: 2–4 business days

  • West Coast: 5–7 business days

Deliveries to remote or rural areas may require an additional 1–2 business days.

Please note that delivery timelines are estimates only and may vary during peak periods, high-volume sales, or due to weather and carrier conditions.

For full details, please visit our Shipping Policy page.

Most orders are shipped within 3 business days of purchase.

If your order experiences a delay or an item becomes unavailable, we will contact you within 5 business days of your order date with an update or, where applicable, a refund confirmation.

If your order has not shipped within 8 business days, please reach out to our Customer Experience Team at [email protected], and we will be happy to review and follow up on your order.

We aim to deliver your order as quickly and efficiently as possible.

Our standard shipping service typically delivers within the following estimated timeframes after shipment:

  • 2–4 business days for most regions in Canada

  • 5–7 business days for Western provinces

  • An additional 1–2 business days for remote or rural areas

All available shipping methods and applicable rates are displayed at checkout, based on your delivery address.

How much do you charge for shipping?

We offer complimentary shipping on all orders over $500.

For orders under $500, a flat shipping fee of $9.95, plus applicable taxes, will apply.

All authorized return shipments are provided free of charge.

We’re truly sorry if your order didn’t arrive in perfect condition. Our goal is to provide a flawless experience with every purchase.

To help us resolve this as quickly as possible, please:

  • Take clear photos of the damaged or defective area

  • Include your order number in your message

  • Contact our Customer Experience Team at [email protected] or via the website messenger

Once your request has been reviewed, our team will guide you through the next steps and, where applicable, arrange a replacement or provide a return shipping label through our Returns Center.

Important Note for Final Sale Items

If your item was marked Final Sale, please keep all original tags attached and submit photos to our Customer Experience Team for evaluation. While Final Sale items are typically non-returnable, we will carefully review each case to ensure a fair and appropriate resolution.

Of course. If your order has not arrived within the estimated delivery timeframe, our Customer Experience Team will be happy to assist.

Before contacting us, we recommend the following:

  • Check your tracking number (included in your shipping confirmation email) for the most recent delivery updates

  • Review your shipping address to ensure it was entered correctly at checkout

  • Check with neighbours, building management, or a concierge in case the package was accepted on your behalf

If you’ve completed the steps above and still haven’t received your shipment, please contact us at [email protected] with your order number and a brief description of the issue.

Our team will investigate promptly and follow up with next steps.

Yes — depending on the value of your order.

  • For orders of $300 or more, a signature will be required upon delivery.
    This is called Direct Signature, which means anyone at your shipping address can sign for the package.

  • For orders under $300, no signature is required. The package will be left at the delivery address you provided.

Please note that once a package is marked as delivered by FedEx, MANTIC TRUTHS is not responsible for any lost or stolen parcels left unattended.

For orders $300 and over (Direct Signature): If no one is available to sign, the carrier will attempt redelivery or may leave a notice with further instructions.

For orders under $300: The carrier will leave your package at the delivery address.

If a package is marked as delivered by the carrier, Mantic Truths is not responsible for loss or theft that may occur after delivery.

If your tracking information indicates that your order has been delivered but you have not received it, we recommend taking the following steps:

  • Check with neighbours, building management, or a concierge, as the package may have been accepted on your behalf

  • Review any delivery photos or delivery notices provided by the carrier

  • Contact the carrier directly to initiate a delivery inquiry

While Mantic Truths is not liable for stolen packages, our Customer Experience Team will make reasonable efforts to assist with carrier investigations where possible. Any resolution will be handled in accordance with our Shipping Policy and applicable Canadian consumer protection laws.

Once your order is marked as delivered by the carrier, responsibility for the package transfers to you, the recipient.

To help ensure a smooth delivery, we recommend:

  • Ensuring your delivery location is secure and accessible at the time of delivery

  • Monitoring tracking updates closely to anticipate the delivery window

  • If you live in an apartment or multi-unit building, notifying your concierge, reception, or building managementto expect your delivery

Taking these steps can help reduce the risk of missed or misplaced deliveries.

We currently ship to Canadian addresses only.

Please note:

  • We do not ship to P.O. Boxes

  • We do not ship to Yukon, Nunavut, or the Northwest Territories

All available shipping options are displayed at checkout based on your delivery address.

Shipping methods and estimated delivery timelines are displayed at checkout based on your delivery address.

Please note that delivery timelines are estimates only and may vary due to factors such as location, weather conditions, carrier availability, and peak shipping periods. Remote, rural, and Northern destinations may require additional transit time.

Address changes cannot be made once an order is placed after checkout.

Eligible online purchases may be returned within 14 days of delivery, provided items are unused, unworn, and in original condition…

Non-returnable items: Final sale items and gift cards.

Returns must be authorized prior to being sent back.

Can sale items be returned?

Yes — sale items may be returned for a refund, provided they meet our standard return conditions and are not otherwise marked.

Important Note

tems clearly labeled “Final Sale” are not eligible for return, refund, or exchange, whether purchased online or in-store.

When submitting a return through our Returns Center, please ensure that all original tags remain attached and that the item is in its original, unworn condition.

No — Mantic Truths offers complimentary returns for online orders.

Once your return request is approved through our Returns Center, you will receive a prepaid return shipping label at no cost.

Once your return has been received and approved by our team, your refund will be processed within 7 business days. You will receive a confirmation email as soon as the refund has been issued.

Please Note

  • Refunds are issued to the original payment method used at checkout

  • Depending on your bank or credit card provider, it may take an additional 3–5 business days for the funds to appear on your statement

  • Orders paid using a gift card or store credit will be refunded in the same form of payment

If you have not received your refund within this timeframe, please contact our Customer Experience Team at [email protected], including your order number and return tracking details, and we will be happy to assist.

Yes — sale items may be returned for a refund, provided they meet our standard return conditions and are not otherwise marked.

Important Note

Items clearly labeled “Final Sale” are not eligible for return, refund, or exchange.

When submitting a return request through our Returns Center, please ensure that all original tags remain attached and that the item is in its original, unworn condition.

 

You can find our Gift Card Terms and Conditions on this page: Gift Card Terms and Conditions

No — only one promo code can be applied per order.
Promo codes cannot be combined with other offers, discounts, or promotions.

If multiple promotions are available, we recommend selecting the one that gives you the best overall value before completing your purchase.

Join the Mantic Truths Club Privé email list to stay informed and enjoy exclusive benefits.

By subscribing, you’ll be among the first to receive updates on:

  • Exclusive promotions and private sales

  • New product launches and seasonal drops

  • Special events and limited-edition collections

To subscribe, simply enter your email address in the newsletter sign-up section at the bottom of our website.

You may unsubscribe at any time by clicking “Unsubscribe” at the bottom of any Mantic Truths email.

Privacy assurance: Your information is kept confidential and used solely in accordance with our Privacy Policy. We do not sell or share your personal information with third parties.

We’re sorry for any confusion. The Club Privé welcome offer is valid on regular-priced items only.

If the code was applied to an item that is already on sale or discounted, the system will automatically prevent the code from working.

Please Note

  • The welcome code cannot be combined with any other promotion or discount

  • The offer is not applicable to Final Sale items or limited-time promotional events

  • Ensure the code is entered exactly as shown, with no spaces, in the promo code field at checkout

If you believe your order qualifies and the code still did not apply correctly, please contact our Customer Experience Team at [email protected], including your order number and a screenshot of your cart, and we will be happy to review it for you.

Creating a Mantic Truths account gives you access to exclusive features designed to make your shopping experience seamless and personalized.

With an account, you can:

  • Save multiple billing and shipping addresses for faster checkout

  • Securely store payment details to streamline future purchases

  • View and manage your order history, track shipments, and request returns with ease

  • Create and share personalized wish lists featuring your favorite pieces

An account allows you to shop with greater speed, clarity, and convenience—every time.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Our garments use premium materials such as leather, suede, and shearling.

Natural variations in texture, grain, and colour are inherent characteristics of these materials and are not considered defects.

Damage caused by improper care, moisture exposure, heat, or normal wear is not covered.

Crafted with intention. Worn with reverence.

Mantic Truths lambskin goods are designed for timeless wear — with the right care, they’ll age gracefully alongside you.

Caring for Mantic Truths Lambskin Products

🔒 Protection

  • Never expose lambskin to water. Avoid wearing in rain or damp conditions.

  • Apply a silicone-free leather protector formulated specifically for delicate leathers. Avoid standard waterproofing sprays — they may damage or discolor the surface.

  • Conditioning and protection should be done before first wear and repeated seasonally.

🧼 Cleaning

  • For everyday cleaning, use a soft, dry cloth to gently wipe away dust and surface marks.

  • For minor grime or buildup, apply a small amount of high-quality, nourishing leather conditioner to a clean cotton cloth. Massage gently into the leather using circular motions.

  • Never use water directly on lambskin. Do not machine wash, soak, or scrub.

🚫 Avoid DIY Remedies

  • Household products, alcohol-based cleaners, or untested leather conditioners can permanently damage lambskin.

  • For stains, scratches, or discoloration, professional restoration is strongly recommended to maintain integrity and color depth.

🧴 Conditioning

  • Apply a nutrient-rich leather conditioner every 4–6 months to preserve softness and elasticity.

  • Conditioning not only nourishes the leather but also minimizes the risk of drying, cracking, and tears over time.

📦 Storage

  • Store your lambskin item in a breathable dust bag or cotton garment cover — never plastic.

  • Keep in a cool, dry environment away from direct sunlight or humidity.

  • Bucket hats should be lightly stuffed with tissue or shaped supports; jackets should be hung on wide, padded hangers to maintain form.


🛑 When to Seek Professional Help

If your item suffers from:

  • Deep stains

  • Visible scratches

  • Color fading or water damage

Contact a leather care specialist. Restoration may involve cleaning, conditioning, and color rebalancing using professional techniques and dyes.

MANTIC TRUTHS GARMENT CARE INSTRUCTIONS

100% GOTS-Certified Organic Cotton

To preserve the quality, color, and fit of your premium Mantic Truths garment, please follow these care guidelines:

  • Wash Cold: Machine wash inside-out in cold water (30°C / 86°F) with similar colors to minimize shrinkage and preserve embroidery or prints.

  • Use Mild Detergent: Choose eco-friendly or gentle detergents that are free from bleach, optical brighteners, or harsh chemicals.

  • Avoid Fabric Softeners: These can coat the organic fibers and reduce breathability.

  • Gentle Cycle Only: Avoid heavy-duty spin cycles to protect the garment’s structure.

  • Do Not Bleach: Bleach may damage organic cotton fibers and any color treatments.

  • Air Dry Flat: Lay flat or hang to dry in shade to maintain shape and prevent fading. Avoid direct sunlight when drying.

  • Do Not Tumble Dry: High heat can shrink or damage natural fibers.

  • Iron Low If Needed: Iron inside out on low heat. Avoid ironing over embroidery or printed areas.

Treat your Mantic Truths Flava Flow tracksuit gently: no hot water, no bleach, no rough cycles. Cool, mild wash, inside-out, gentle drying — and it’ll stay fresh, vibrant, and comfortable for seasons to come.

🧼 Flava Flow Tracksuit Care

  1. Machine‑wash cold or cool water (≤ 30–40 °C) on a gentle/delicate cycle — avoid hot washes, which can shrink or damage fibers.

  2. Turn inside-out to protect outer texture, color, and any prints,

  3. Skip the bleach and avoid harsh detergents — these can weaken the fabric and dull colors

  4. Pretreat stains with mild detergent or a vinegar water soak (¼ cup white vinegar in cool-to-warm water for 30 min) to help remove build-up and odors .

  5. Drying: best is air drying out of direct sun. If using a dryer, tumble on low or medium heat only to prevent melting or warping .

  6. Ironing is generally unnecessary. If needed, use low heat and a protective cloth; polyester melts under high heat .

🧴 Hand-Washing Alternative

If you want to go even more gently: hand-wash in cool water with mild detergent, rinse well, and air-dry in a shaded area. No need to wring — just gently press out excess moisture.

⚠️ Extra Tips

  • Use mesh laundry bags if the suit has zip details or delicate trim to prevent snagging .

  • Wash it alone or with like fabrics (i.e., no heavy denim or towels) — polyester can snag or pill if mixed with rough materials.

  • Let it air out between wears to reduce odours and limit washing frequency, which extends its life .

  • Check the garment’s care label, as fiber blends or special treatments may require slight adjustments

CARE INSTRUCTIONS 

  • Material: 100% premium cotton with delicate silicone and TPU embellishments

  • Washing: Hand wash cold or machine wash inside out on gentle cycle; use mild detergent

  • Drying: Lay flat to dry naturally; avoid tumble drying to preserve print and embellishments

  • Ironing: Iron inside out on low heat; avoid direct contact with printed, silicone, or gold accents

  • Bleach & Chemicals: Do not bleach or use harsh chemicals

  • Storage: Store folded or on a wide hanger in a cool, dry place away from direct sunlight

  • Special Note: Handle prints and embellishments with care to maintain their texture, depth, and metallic finish

CARE INSTRUCTIONS

  • 100% genuine sheepskin shearling; handle with care

  • Avoid exposure to rain, snow, and direct heat or sunlight

  • Spot clean gently with a soft, damp cloth; do not soak

  • Do not machine wash, tumble dry, bleach, or iron

  • Store in a cool, dry place on a wide shelf or hat stand to maintain shape

  • Condition occasionally with a neutral leather/shearling cream to preserve suppleness

  • Professional shearling/leather cleaning recommended for thorough maintenance

Lambskin Bucket Hat Care

1. Storage:

  • Store in a cool, dry place away from direct sunlight to prevent fading.

  • Keep its shape by stuffing with tissue paper or using a hat stand.

  • Avoid hanging or folding to prevent creasing.

2. Cleaning:

  • Wipe gently with a soft, dry or slightly damp cloth for dust.

  • For minor stains, use a specialized leather cleaner with a soft cloth — test on a hidden spot first.

  • Do not soak, machine wash, or submerge in water.

3. Conditioning:

  • Use a light leather conditioner (formulated for lambskin) once or twice a year to prevent drying or cracking.

  • Apply sparingly — lambskin is delicate and can become greasy with over-conditioning.

4. Rain or Moisture:

  • If it gets wet, blot gently with a dry cloth and let air dry away from heat sources.

  • Apply a water-repellent leather spray (optional) for added protection — choose a product safe for soft leathers.

Lambskin Baseball Cap Care

1. Storage:

  • Store in a cool, dry place away from direct sunlight to prevent fading.

  • Keep its shape by stuffing with tissue paper or using a hat stand.

  • Avoid hanging or folding to prevent creasing.

2. Cleaning:

  • Wipe gently with a soft, dry or slightly damp cloth for dust.

  • For minor stains, use a specialized leather cleaner with a soft cloth — test on a hidden spot first.

  • Do not soak, machine wash, or submerge in water.

3. Conditioning:

  • Use a light leather conditioner (formulated for lambskin) once or twice a year to prevent drying or cracking.

  • Apply sparingly — lambskin is delicate and can become greasy with over-conditioning.

4. Rain or Moisture:

  • If it gets wet, blot gently with a dry cloth and let air dry away from heat sources.

  • Apply a water-repellent leather spray (optional) for added protection — choose a product safe for soft leathers.

They cover eligibility to purchase, intellectual property, pricing errors, order acceptance, limitation of liability, governing law (Canada), and dispute resolution.

Please refer to our Terms and Conditions.

All information is handled in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

We do not sell personal data. Full details are available in our Privacy Policy.

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For all press and collaboration inquiries, please email [email protected].