Returns Policy (Online Apparel Sales)
Last Updated: January 6, 2026
At Mantic Truths, we are committed to craftsmanship, quality, and clarity. If your purchase does not meet
expectations, we offer returns on eligible items in accordance with the policy below.
1. Eligibility for Returns
Unless otherwise stated on the product page, online apparel purchases may be eligible for return provided that:
- The return request is submitted within 14 days of delivery
- The item is unused, unworn, unwashed, and unaltered
- All original tags, labels, and packaging are intact
- The item shows no signs of wear, damage, odor, or alteration
Returns that do not meet these conditions will not be accepted.
2. Non-Returnable Items
The following items are final sale and are not eligible for return or refund:
- Pre-order items (unless otherwise stated)
- Items marked “Final Sale” or “Non-Returnable”
- Sale or promotional items (unless required by law)
- Accessories, headwear, or specialty items, where indicated on the product page
- Gift cards
3. How to Initiate a Return
To request a return, please contact [email protected] within the return
window and include:
- Your order number
- The item(s) you wish to return
- The reason for return
If approved, you will receive return instructions. Unauthorized returns will not be processed.
4. Condition & Inspection
All returned items are subject to inspection upon receipt. Mantic Truths reserves the right to refuse a return if the item does
not meet eligibility or condition requirements.
5. Refunds
Approved refunds will be issued to the original payment method after the returned item has passed inspection.
Please allow 7–14 business days after approval for the refund to appear, depending on your financial institution.
Original shipping fees are non-refundable, unless the return is due to our error or a verified defect.
6. Exchanges
At this time, Mantic Truths does not offer direct exchanges. If eligible, please return your item for a refund and place a new
order.
7. Defective or Incorrect Items
If you receive an item that is defective due to a manufacturing fault or incorrect (wrong item shipped), please notify us within
7 days of delivery by contacting
[email protected] and include:
- Your order number
- Clear photos of the issue
Upon verification, we will arrange a replacement, repair, or refund in accordance with applicable law.
8. Shipping Costs & Responsibility
- Customers are responsible for return shipping costs unless the return is due to our error or a verified defect
- We recommend using a trackable and insured shipping method
- Mantic Truths is not responsible for lost or damaged return shipments
9. International Orders
For international returns:
- Duties, taxes, and customs fees are typically non-refundable
- Return shipping costs remain the customer’s responsibility unless otherwise required by law
10. Canadian Consumer Rights
Nothing in this Returns Policy limits or excludes rights you may have under applicable Canadian consumer protection legislation,
including rights related to defective goods, goods not as described, or failure to supply. Where such rights apply,
Mantic Truths will comply fully with its legal obligations.
11. Contact Information
For questions regarding returns or eligibility, please contact:
Mantic Truths Customer Support
Email: [email protected]
Website: www.mantictruths.com
Returns & Refunds Policy
Last Updated: January 11, 2026
At Mantic Truths Inc. (“Mantic Truths,” “we,” “us,” or “our”), we stand behind the craftsmanship and quality of our garments. This Returns & Refunds Policy explains the conditions under which online purchases made through mantictruths.com may be returned or refunded.
By placing an order on our website, you acknowledge that you have read and agree to the terms outlined below.
1. Eligibility for Returns
Eligible online purchases may be returned within 14 days of delivery, provided that all of the following conditions are met:
- Items are unused, unworn, and unaltered
- Items are returned in their original condition
- All original tags remain attached
- Items show no signs of wear, including (without limitation) stains, odours, pet hair, makeup, deodorant marks, or damage
Returns that do not meet these conditions may be refused and returned to the sender.
2. Non-Returnable Items
The following items are final sale and are not eligible for return, refund, or exchange, except where required by law:
- Items clearly marked “Final Sale”
- Gift cards
- Promotional or clearance items designated as non-returnable
3. Return Authorization
All returns must be authorized prior to being sent back.
To initiate a return, please visit our Returns Center and submit a return request within the eligible return window:
Unauthorized returns may not be accepted or processed.
4. Return Shipping
- Approved online returns are eligible for complimentary return shipping
- A prepaid return shipping label will be provided once your return request is approved
- Items must be shipped using the provided label and instructions
Original outbound shipping fees are non-refundable, unless the return is due to our error or a verified manufacturing defect.
5. Exchanges
At this time, we do not offer exchanges for online purchases.
If you wish to purchase a different item, size, or colour, please place a new order and return the original item in accordance with this policy (if eligible).
6. Refund Processing
Once your return is received and inspected at our warehouse:
- Approved refunds are processed within 7–10 business days
- Refunds are issued to the original method of payment
- After processing, please allow an additional 3–5 business days for funds to appear on your bank or credit card statement
During peak seasons or promotional periods, refund processing times may be extended.
If your original purchase was made using a gift card or store credit, the refund will be reissued in the same form.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact our Customer Experience Team within a reasonable timeframe of delivery so we can assist.
To help us review your case, please include:
- Your order number
- Clear photos of the issue
Where applicable, we will arrange a replacement, refund, or alternative resolution in accordance with this policy and applicable law.
8. Final Sale & Defective Items
Even though Final Sale items are typically non-returnable, if a Final Sale item arrives damaged or defective, we encourage you to contact us for review. Each case is assessed individually to ensure a fair outcome.
9. Canadian Consumer Rights
Nothing in this Returns & Refunds Policy limits or excludes your rights under applicable Ontario, Québec, or Canadian consumer protection laws. Where statutory rights apply, Mantic Truths complies fully.
10. Contact Us
If you have questions regarding returns or refunds, please contact our Customer Experience Team:
Mantic Truths Customer Experience
Email: [email protected]
Website: mantictruths.com